State Farm announced Wednesday that it has paused in-office work in all State Farm facilities across the country.

As a result of shifting employee work from office to home, State Farm continues to serve customers across the country. While most employees have transitioned to work from home arrangements, the company continues to update its COVID-19 Coronavirus response.

Over the course of the last week, State Farm has made considerable progress by enabling almost 58,000 State Farm employees to work from home. This is a rapidly changing situation and the decisions we are making balance health concerns with our obligation to continue to serve our customers.

State Farm asks for patience from our State Farm customers as they may experience increased hold times while our team works to serve them in multiple ways. If this situation has created financial strain for customers, a State Farm agent is the best place to start regarding customer accounts.

Customers can contact State Farm through the following ways:

• Many of the company’s 19,000 agent offices are running virtually and can assist customers via phone or email. Customers can check statefarm.com for agent contact information.
• Connect online, through the mobile app, by phone, or contact your State Farm agent.
• You can make a payment, file a claim, manage your account balance or ask a question.